Zeghum Tasneem
About Candidate
Dedicated professional with over 10 years of combined experience in cash handling, security operations, and customer service. As a Crew team leader for 2 years, demonstrated expertise in managing cash flow, ensuring accuracy in transactions, and maintaining financial records. Leveraged 6 years of experience as a Security Officer to enhance safety protocols and loss prevention strategies. Additionally, excelled as a Cashier for 2 years, providing exceptional customer service and efficiently managing high-volume transactions. Proven ability to work effectively under pressure, train new staff, and contribute to a positive team environment. Seeking to leverage this diverse skill set in a dynamic role that prioritizes integrity and customer satisfaction.
Education
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Experiences
Maintained a 100% accuracy rate in cash handling and reconciliation over a period of 02 years, ensuring all transactions and balances were error-free. Attend the ATMs as a first responders in FLM team and rectify the issues. Manage the team members and ensure tasks are being completed within the given time frame. Escort the vendors to attend the atm machine and make sure issue has been resolved at the end of activity. Timely reporting to respective banks regarding atm conditions. Implemented a new cash handling procedure that reduced instances of fraud and theft by 98.5%. Successfully passed multiple internal and external audits with no discrepancies, demonstrating rigorous adherence to financial controls and policies. Trained new cash handling staff on best practices and security measures. Streamlined cash flow processes, reducing processing time and improving the overall efficiency of cash management operations.
Successfully responded to and managed multiple emergency situations, including medical emergencies and security breaches, minimizing harm and damage. Implemented an effective surveillance system that reduced unauthorized access incidents by 30%. Trained and mentored new security staff, improving team efficiency and adherence to safety protocols. Maintained thorough and accurate documentation of incidents and security breaches, contributing to a comprehensive security analysis and improved protocols. Conducted regular and thorough patrols of the facility, identifying and addressing potential security risks before they could escalate. Demonstrated exceptional customer service skills while interacting with the public, resolving conflicts, and providing assistance in a professional manner. Played a key role in developing and implementing new security policies that enhanced overall safety and compliance with regulations.
Consistently maintained a 99% accuracy rate in cash handling and transactions, minimizing discrepancies. Received multiple customer commendations for providing friendly, efficient service, contributing to a positive shopping experience. Assisted in promoting store loyalty programs, resulting in a 20% increase in sign-ups over six months. Successfully trained new cashiers, helping them quickly adapt to store policies and procedures. Streamlined checkout processes, reducing average customer wait times by 15% during peak hours. Assisted with inventory counts and management, leading to improved stock accuracy and reduced shrinkage. Effectively resolved customer complaints and issues, enhancing overall customer satisfaction. Managed high-volume transactions during busy periods while maintaining attention to detail and accuracy.
