WARDA AL JABRI

Job Responsibilities: • Leading a 14-member team in using company’s practices and initiatives to ensure all assigned targets are achieved. • Proactively supporting the Operations Manager in handling operational risks and recommending ideas to mitigate risks. • Key role in setting monthly and daily goals for the team according to company’s objectives. • Identifying training and development needs through observation, monitoring, quality control reviews and performance metrics. • Identifying areas of improvement and implementing key initiatives accordingly. • Assessing and developing representatives’ strengths and weaknesses in order to develop strategic plans that assisted them in reaching their maximal effectiveness. • Recognized for developing the strongest team morale which directly improved customer satisfaction. • Surpassed center goals consistently achieving 100% or higher each month. • Demonstrated effective management skills and ability to multi-task in a high- paced environment. • Ensured that staff understood the organization’s mission to develop and implement best practices that contribute to improved efficiency, productivity, operations, and customer satisfaction.

Job Responsibilities: • Guided and managed a team of 12 across daily activities of the Centre. • Created understandable instructions for the team for Home Phlebotomy, Drive Through, Proxy patients and telephone consultations. • Arranged schedules for physicians working from home and prepared instructions accordingly. • Involved in a wide range of tasks, including leaves management, attendance monitoring, performance management, etc. • Ensured smooth functioning of the clinic by arranging required staff members. • Additionally served as Interpreter during peak hours covering absence of team members. • Maintained computerized patient records and scheduled appointments for all clinics. • Recorded and maintained interpretation documents as per centre standards.

Job Responsibilities: • Volunteered after hours providing assistance in in-depth interpretations. • Prepared and shared daily reports on pharmacy with the management. • Handled escalations/complaints in a prompt and efficient manner. • Conducted monthly meetings with staff members to track and monitor their KPIs and related progress. • Interpreted complex data and simplified as required, ensuring complete understanding available options. • Translated procedural information to facilitate understanding between doctors and patients. • Followed ethical codes that protected the confidentiality of information.