VITHUSHAKINI JANARAJAN

Respond to enquiries with tailored technical and commercial solutions, ensuring fast turnaround and high customer satisfaction.  Prepare accurate quotations based on system requirements, technical specifications, and customer needs.  Create compliance statements and technical submittals in line with project and tender requirements.  Resolve customer and site-related technical issues by providing clear guidance and support.  Collaborate with internal and external stakeholders to support successful project execution.  Maintain strong communication with clients and suppliers to ensure alignment on product selection and performance.  Assist in project and task management, ensuring deadlines are met and quality standards maintained.  Continuously update product knowledge, particularly in pumps and related engineering equipment, to provide optimal solutions.

Prepared customer quotations and generated route cards and sales invoices to streamline production and sales processes.  Designed and developed complex 3D models and assemblies using SolidWorks, enhancing design precision and manufacturability.  Reduced production costs by 25% through innovative design approaches and strategic material optimization.  Coordinated with suppliers to source appropriate materials and components, ensuring cost-efficiency and quality.  Provided technical support and design advice to customers, enhancing product satisfaction and relationship longevity.  Supported prototype testing and validation processes; implemented necessary design changes based on test results.  Developed GA drawings and detailed technical datasheets for all products, ensuring clear communication of technical specifications.  Ensured all designs adhered to BS EN ISO 9001 standards and aligned with internal company policies.  Built and maintained strong customer relationships globally, with notable engagement with clients from the UAE.

Lead daily shift operations, assigning tasks and ensuring full coverage across all stations.  Managed team performance and provided on-the-spot coaching to ensure high standards.  Ensured all staff adhered to health, safety, and brand service protocols.  Provided support in busy periods across kitchen, front counter, and drive-thru.

Led and managed a dynamic team in a fast-paced retail environment, ensuring smooth daily operations and peak performance during busy weekends.  Trained and on boarded new staff, fostering a collaborative and efficient workplace culture aligned with company standards.  Managed inventory levels and executed accurate stock ordering to meet customer demand