Vedika Bhalke
About Candidate
Dedicated Client Success Specialist with over 6 plus years of experience driving customer growth,retention, and satisfaction through strategic relationship building, proactive issue resolution, andtailored solutions. Proven track record of consistently exceeding customer satisfaction targets,identifying upsell opportunities, and fostering long-term partnerships. Skilled in project management,effective communication, and problem-solving. Dedicated to leveraging my expertise to drive clientsuccess and business growth in a dynamic and innovative environment.
Education
Experiences
Improved customer service by engaging customers and helping to grow the business naturally.Took responsibility for customer issues and made sure they were resolved.Created and updated customer service procedures and guidelines to improve service.Kept accurate records of customer interactions and tracked performance with detailed reports.Trained, and supported customer service agents to help solve customer problems efficiently.Tracked the usgae of the product.
Managing client accounts and helping them in the success. Built and maintained strong relationships with key stakeholders, leading to an increase incustomer referrals and positive reviews.Resolved complex customer issues through effective problem-solving and proactivecommunication strategies.Work with product and development teams to relay customer feedback and help improve theproduct.Managed client onboarding, retention strategies, and performance tracking.Work closely with the leadership team to develop strategies to improve customer success andsatisfaction.
Managed websites for GM dealerships, resolved technical issues.Managing client accounts and providing them support. Providing access, making inventory changes, adding 3rd party CSS codes to the website. Making changes to the landing pages. Managed client relationships, ensured customer satisfaction, and delivered exceptionalsupport. Provided training to new joiners and cross training to other team member. Taking weekly refresher sessions. Received star performer award for multiple monthsSeptember
Scheduling jobs using Control-M. Creating and resolving tickets in Remedy Ticketing Tool. Monitoring RPA bots to ensure timely execution. Addressing database issues to schedule or release jobs in Control-M.
Conducting first-pass quality checks for new associates. Traveling to a different location as a Trainer to set up processes and train teams.Training over 5 batches across two locations. Leading a team of 12 people to manage document distribution and workflow completion. Maintaining quality reports and providing feedback to team members. Providing floor support as a Subject Matter Expert (SME) and Trainer
Skills
Salesforce
Zendesk
Zoho
Teamwork
Leadership
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