Tincy Joseph

 Adapted quickly to evolving Australian student visa regulations, providing timely and accurate guidance to students.  Coordinated efficiently with students, parents, and university representatives to streamline application processes and reduce delays.  Conducted Google Meet sessions to share information, address queries, and simplify the visa journey.  Utilized CRM tools for accurate data entry, case tracking, and maintaining detailed documentation.  Successfully guided over 200 students in securing visas to top Australian universities, aligning courses with eligibility and immigration requirements.  Handled complex profiles by assessing academic gaps, finances, and language proficiency to create tailored application strategies.  Kept updated on visa policies and university requirements to ensure compliant and competitive applications.

 Provided exceptional patient care and counseling while expertly guiding patients and families through complex health insurance processes to ensure support, clarity, and timely access to entitled benefits.  It served as a key liaison among patients, hospital departments, and insurers to streamline communication and ease administrative workflows.  Proactively resolved insurance issues under pressure while building strong patient relationships through empathetic communication, reducing claim rejections and enhancing treatment adherence.  Effectively resolved crises by mediating treatment cost and insurance concerns while collaborating across departments, strengthening leadership skills and deepening understanding of hospital operations.  Trained junior staff on insurance protocols and customer communication, contributing to the development of a more efficient and patient-focused administrative team.

Collaborated with a multidisciplinary team to support early diagnosis and develop effective intervention strategies.  Gained diagnostic expertise in disorders such as Schizophrenia, Delusions, Hallucinations, Dementia, and Mood Disorders.  Conducted 100+ case studies using evidence-based assessment and intervention methods.  Strengthened leadership, communication, and teamwork through cross-disciplinary collaboration.  Led group therapy sessions addressing depression, anxiety, and substance abuse.  Presented clinical findings and documentation to interdisciplinary teams.  Maintained detailed case records tracking client progress and treatment outcomes.