SYEDA GHAZARA BATOOL

Main Responsibilities: • Administer the complete accounts-payable module, recording payments, debit notes, and allocations in a high-volume ERP environment. • Verify supplier invoices for accuracy and contractual compliance before posting to ledgers. • Maintain comprehensive supplier files, ageing schedules, and payment calendars to preserve vendor trust. • Prepare monthly depreciation schedules, fixed-asset registers, & closing journals to support an accurate trial balance. • Oversee the end-to-end processing of Capex invoices, ensuring accuracy and adherence to internal protocols and service level agreements. • Coordinate closely with procurement and cross-functional stakeholders to verify data integrity and align processes for seamless operations. • Manage exception handling, review proofs of completion (POC), and perform comprehensive vendor account reconciliations. • Strengthen internal controls and conduct regular risk assessments to uphold compliance standards and mitigate the risk of fraud. • Proactively identify cost-reduction opportunities and spearhead initiatives to optimize accounts payable processes. • Execute thorough three-way matching of purchase orders, goods receipts, and vendor invoices to resolve discrepancies and support timely, accurate payments. • Perform meticulous bank reconciliations to maintain up-to-date and accurate financial records. • Safeguard petty-cash funds and oversee day-to-day banking; ensure secure custody of cheques and cash. • Compile VAT returns and liaise with external auditors during annual audits, delivering all schedules on time. • Partner with HR to execute end-of-service payments and coordinate other employee disbursements smoothly.

Main Responsibilities: • Served as the primary point of contact for retail clients, delivering product guidance and issue resolution. • Managed service requests, billing inquiries, and escalations while meeting stringent quality metrics. • Cultivated new business opportunities through needs analysis and cross-selling of bank products. • Handled complaint investigations, ensuring timely follow-up and enhanced customer satisfaction. • Documented all client interactions in CRM to maintain an accurate service history and enable analytics. • Collaborated with operations to expedite account maintenance and transaction processing. • Contributed to branch targets by promoting a culture of service excellence and financial responsibility.

• Managed end-to-end recruitment of medical officers and postgraduate trainees, from advertising to onboarding. • Screened applications, coordinated interviews with department heads, and conducted reference checks. • Drafted offer letters and facilitated comprehensive orientation programmes for new hires. • Maintained a secure, organized filing system for employee records and credentialing documents. • Assisted in planning conferences, workshops, and grand rounds, ensuring logistical precision. • Partnered with finance to track staffing budgets and align hiring with approved headcount. • Generated periodic workforce reports to support strategic manpower planning and accreditation reviews.