SUMITHA SENTHIL

 Coordinated with international freight agents and carriers to secure competitive shipping rates and ensure smooth cargo movement.  Handled overseas communication, rate negotiation, and shipment scheduling to improve turnaround time.  Assisted the pricing team in gathering rate proposals, preparing quotations, and updating rate sheets for air and sea freight.  Conducted regular follow-ups with clients and agents to track inquiries, close leads, and ensure service satisfaction.  Attended sales meetings with internal teams and external clients to understand logistics requirements and offer tailored solutions.  Strengthened vendor relationships, enabling better space allocation and reliable service even during peak seasons

Coordinated with international freight agents and carriers to secure competitive shipping rates and ensure smooth cargo movement.  Handled overseas communication, rate negotiation, and shipment scheduling to improve turnaround time.  Strengthened vendor relationships, enabling better space allocation and reliable service even during peak seasons.  Regular social media update on Facebook and Instagram. Promotion activities.  Replying to social media review Customer feedback and complaint management.  Assisting customers queries through emails and calls and directly.

 Handled Tele sales for centralized LPG pipeline systems.  Processed quotations converted inquiries to orders and provided customer service support.  Maintained strong vendor and client relationships.  Trained new staff on both technical and commercial procedures.

 Managed inbound/outbound communications and coordinated daily shipping activities.  Followed up on open inquiries and ensured customer satisfaction post-sales.