Suhana Aziz
About Candidate
BBA graduate with strong customer service and business acumen, currently experienced as a
Voice Process Executive at Reliance Jio. Skilled in communication, problem solving, and
customer relationship management. Seeking an entry-level digital marketing role to leverage my
knowledge in SMM, SEM, and content management while contributing to business growth and
brand visibility.
Education
Experiences
Handled inbound and outbound customer calls, resolving queries and complaints efficiently. • Provided accurate information on services, plans, and policies to customers. • Maintained detailed call logs and updated CRM databases to ensure accurate records. • Consistently met and exceeded KPIs including call resolution time and customer satisfaction scores. • Collaborated with internal teams for escalations and process improvements. • Ensured compliance with company policies and data security standards
Assisted in educating clients on financial products and inclusion strategies. • Supported program outreach and communication efforts.
Skills
MS Office
Digital Marketing: Social Media Marketing (SMM), Search Engine Marketing (SEM), Email
Marketing, Keyword Research, PPC, WordPress, Google Ads
CRM Software (basic understanding
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