SREEJITH UNNI

Managed end-to-end operations to ensure efficient service delivery aligned with client expectations. Monitored SLA and KPI compliance to maintain performance and service quality standards. Led cross-functional teams and encouraged collaboration for improved operational output. Implemented process improvements to enhance productivity and reduce turnaround times. Controlled budgets and resources to optimize cost-effectiveness and operational efficiency. Built and maintained strong client relationships through consistent service and support. Analyzed operational data and prepared performance reports for management and clients. Ensured compliance with internal policies and industry regulations at all stages of delivery.

Set team performance goals, monitored output, and provided regular performance appraisals. Enforced operational policies, procedures, and productivity standards. Conducted risk assessments and underwriting aligned with company risk appetite. Delivered data analytics support to enhance decision-making and efficiency. Coordinated cross-functional activities to meet operational targets and timelines. Collaborated with senior management to identify process gaps and improvements.

Directed daily operations to meet service level objectives and performance benchmarks. Created and updated operational policies and training modules. Conducted employee evaluations, coaching, and performance enhancement. Analyzed operational, quality, and financial reports to drive continuous improvement. Led team meetings to communicate updates and encourage collaboration. Participated in interviewing and onboarding processes to strengthen team capability.

Managed follow-ups on electronic and paper claims to ensure timely reimbursement. Investigated denied and rejected claims and submitted appeals with documentation. Identified denial trends and supported corrective actions to minimize claim issues. Maintained compliance with payer regulations and industry standards. Enhanced AR performance through timely and accurate resolution of claims. Supported the finance team by providing claim status and recovery insights.

Supervised and trained quality control teams to maintain process compliance. Conducted audits, gap analysis, and quality improvement reviews. Implemented action plans to resolve quality issues and enhance service delivery. Scheduled resources and allocated tasks to meet quality targets. Addressed conflicts within teams to foster a productive work environment. Ensured adherence to internal and client-specific quality standards.