SHILIN SURESH BABU

• Recognized by management for providing exceptional customer service. • Planned and coordinated food and beverage activities for events. • Trained new employees according to company standers to perform duties. • Conducting regular training for the team on weekly basis. Keeping daily track on daily, monthly, and yearly revenue report on all outlets. • Handling all online delivery Portal software • Provided training to staff members on proper food handling techniques, menu knowledge and customer service etiquette.

• Handling guest queries. Learning Touche and working with menu software system for updating menu and costing of the food. • Identified needs of customers promptly and efficiently. • Maintained updated knowledge through continuing education and advanced training. • Conferred with other supervisors to coordinate operations and activities within or between departments. • Identified needs of customers promptly and efficiently. • Maintained updated knowledge through continuing education and advanced training.

• Started working as an Operation Trainee, Has Worked in all core Departments and learned the backend work. • Assisted in setting up the dining area before service hours. • Provided customers with information about menu items and specials. • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions. • Responded to customer inquiries regarding food ingredients or preparation methods. • Maintained safe food handling practices to prevent germ spread. • Maintained high standards of customer service during peak hours.

Worked in all Core Departments by Sharing my best Knowledge.