Sheereen Sharafudheen

Report to the Director of Facilities Operations,supporting administrative functions aligned withcompany policies and operational goals. • Lead and coordinate daily administrative and office operations across departments, ensuring smooth workflows and timely execution. • Manage correspondence, scheduling, and communication on behalf of senior management, including meeting coordination and report preparation. • Oversee employee records, attendance tracking, and payroll coordination using SAP HCM. • Administer office procurement, inventory control, and vendor coordination to ensure timely supply of materials and services. • Use tools such as Yardi and PACT for office and facilities-related data management, including lease records and maintenance tracking. • Supervise support staff and cleaning/maintenance teams, delegating responsibilities and monitoring task completion. • Organize and maintain office documentation, ensuring confidentiality, accuracy, and compliance with company standards. • Coordinate internal events, training sessions, and team activities to support staff engagement and operational effectiveness. • Track office budgets, control costs, and implement cost-saving initiatives to improve efficiency. • Ensure the office environment is well-maintained, safe, and compliant with local regulations and internal policies. • Act as the central point of contact for internal teams and external vendors, resolving issues and ensuring high service standards.

• Coordinated office operations, including procurement of supplies, maintenance of equipment, and inventory management. • Organized schedules and facilitate meetings and conferences for team members and clients • Processed financial documentation, including invoices and budget tracking, ensuring timely an accurate. • Handled communication channels, including phone,email and mail office operations . • Manage QuickBooks Online/Desktop to create invoices. • Created and presented tailored business proposals to clients, addressing their specific needs and objectives. Send enquiry to respective suppliers and collect the quotations • Negotiate with the suppliers and try to lower down the price. • Prepare a comparison sheet and place the LPO for the required products. • Look into the AMC contracts and renewal. • Collaborated with internal teams to ensure proposals aligned with company offerings and client expectations.

• Handled customer inquiries, complaints, and service requests, ensuring high customer satisfaction. • Assisted students with course registrations, scheduling driving lessons, and processing payments. • Maintained accurate records of student progress, attendance, and licensing requirements. • Enhanced document retrieval by introducing a structured record-keeping system, ensuring faster access to essential data. • Coordinated with instructors and examiners to schedule driving tests and lessons. • Provided guidance on RTA rules, regulations, and licensing procedures. • Ensured smooth daily operations by managing office supplies, correspondence, and facility coordination.

Managed the front desk by greeting visitors, handling inquiries, and directing guests to appropriate departments. • Answered and transferred calls, managed emails, and ensured timely communication between departments. • Maintained office records, updated databases, and organized confidential documents. • Assisted HR with employee onboarding, attendance tracking, and document verification. • Scheduled and coordinated meetings, conferences, and appointments for management. • Managed office supplies, placed orders, and liaised with vendors for procurement and maintenance. • Prepared reports, drafted correspondence, and supported administrative tasks for various departments. • Processed invoices, handled petty cash, and assisted in basic finance-related tasks. • Coordinated travel and accommodation arrangements for staff and executives. • Ensured the reception area was well-maintained and adhered to professional standards. • Assisted in handling site-related documentation and liaised with project teams for administrative support.