Shashank Joshi

Cultivated long-term client relationships by providing consistent support and personalized communication, resulting in a 30% increase in repeat business and enhanced operational efficiency. ⚫ Formulated strategic account plans using client data and market trends, driving a 15% boost in retention rates and contributing to sustainable revenue growth. ⚫ Collaborated with cross-functional teams for timely resolution of client issues and achieving a 40% improvement in service delivery speed. ⚫ Analyzed key performance metrics using dashboard tools and client feedback, uncovering insights that led to a 10% increase in upsell opportunities and overall business expansion.

Implemented end-to-end customer success strategies through Salesforce CRM by tracking leads, automating onboarding, and designing retention workflows, resulting in a 20% increase in CSAT and reduced customer churn. ⚫ Developed customized dashboards to monitor KPIs like churn rate and CSAT using real-time data analysis, which empowered leadership to make informed decisions and improve client outcomes. ⚫ Streamlined ticket management workflows by integrating automation tools and optimizing team communication, reducing resolution time by 25% and boosting internal collaboration. ⚫ Coordinated with sales, IT, and vendor teams to integrate Salesforce with core business systems, ensuring 100% CRM data accuracy and enhancing overall customer engagement.

Resolved 50+ monthly STP solution inquiries by delivering prompt support, achieving a 95% client satisfaction rate. ⚫ Guided 100+ clients on system operations through standardized protocols, ensuring full compliance with industry regulations. ⚫ Collaborated with engineering teams and streamlined processes, reducing issue resolution time by 20% and boosting tech adoption by 30%.

Expanded local trade by implementing targeted initiatives, increasing annual revenue 12%. ⚫ Boosted client base by 20% through market trend analysis and effective lead generation strategies.

Managed accounts receivable by generating invoices, following up on payments, and reconciling statements, reducing outstanding receivables by 15% through effective credit control. ⚫ Ensured 100% audit compliance by maintaining accurate financial records and preparing monthly bank reconciliations and audit-ready reports.

Cultivated and managed relationships with 250+ clients, enhancing retention by 40% through personalized support and proactive engagement. ⚫ Streamlined branch operations and customer onboarding of 100+ accounts, achieving 95% satisfaction while ensuring compliance and operational accuracy.