IT SUPPORT SPECIALIST

SHARAFUDHEEN P

India
it support specialist
$8000 / month
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About Candidate

Experienced IT Support Specialist with over 10 years of expertise in system administration and technical support. Proficient in troubleshooting hardware and software issues, optimizing system performance, and implementing security protocols. Adept at providing excellent customer service and technical training to non-technical users. Currently seeking to leverage my skills to support and enhance IT operations within dynamic organizations.

Education

B
Bachelor of Science in Computer Science 2009
AJK College of Arts and Science, Coimbatore

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H
Higher Secondary Certification 2007
Kerala State Board

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Experiences

I
IT Support Specialist | Technical Assistant 2012-11-01 - 2024-09-01
Local Self Government Department – Karakurissi Grama Panchayat, Kerala, India

Provided comprehensive IT support to staff, resolving hardware, software, and network issues promptly. Ensured the security and reliability of IT infrastructure, reducing unauthorized access attempts by 50%. Managed system updates, backups, and patching to maintain smooth operations. Trained staff and community members on adopting digital tools, enhancing operational efficiency. Conducted regular audits of IT equipment to ensure compliance with organizational standards.

Skills

Problem Solving
90%
System Performance
92%
IT Tools
94%
Operating Systems
96%

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