SHAHABAS K K
About Candidate
Experienced and dedicated professional in the aviation and hospitality industry with a strong track record of reliability and exceptional communication skills. A recent graduate with a BBA in Airline & Airport Management and a Diploma in Airline Ticketing & Travel Management, complemented by an IATA Certification in Serving the Travel Customer. Expert in Computer Reservation Systems such as Sabre, Galileo, and Amadeus, ensuring efficient and accurate booking processes. Eager to leverage education and customer service expertise to excel in an entrylevel position within the industry.
Education
Experiences
- Provided exceptional customer service, addressing inquiries and concerns. - Managed flight, hotel, and travel reservations accurately. - Processed and issued transportation tickets with precision. - Offered pricing and fare information, including discounts and special offers. - Assisted customers in planning travel itineraries. - Provided guidance on visa requirements and assisted with documentation. - Offered travel insurance options. - Processed payments and handled financial transactions. - Managed ticket cancellations, changes, and refunds. - Utilized booking systems for reservations and information retrieval. - Promoted and sold tour packages to customers. - Maintained accurate records of transactions. - Ensured compliance with airline and government regulations. - Communicated effectively with customers and travel service providers. - Addressed and resolved customer issues and complaints. - Actively promoted the company's services and packages. - Provided emergency assistance during travel crises. - Stayed informed about travel destinations and options. - Collaborated with colleagues for department efficiency. - Engaged in training and development to enhance skills and knowledge.
Skills
Revenue management
Reservation systems
Time Management
Customer Service
Problem Solving Ability
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