Ruchira Borkar

Developed and executed strategies to identify and onboard new commercialclients for credit card solutions. Collaborated with Relationship & Treasury Managers to optimize clientengagement and increase adoption rates. Delivered product demonstrations and training sessions, enhancing productunderstanding and customer satisfaction. Ensured compliance with regulatory policies and maintained adherence tointernal processes.

Secured new clients and contracts, driving revenue growth for digital giftvoucher and loyalty programs. Partnered with online and offline channel partners to expand businessoutreach. Participation in government tenders. Developed loyalty programs, analyzed customer behavior, and optimizedengagement strategies.Provided software support and training for clients, ensuring seamlessintegration and usage. Strengthened client relationships, reducing churn and increasing retentionrates.

Designed KPI-based loyalty programs to maximize customer retention.Spearheaded marketing campaigns and communications strategies toenhance brand engagement. Vendor management

Managing and maintaining e-commerce website of the client.Conducted research and compiled reports on customer feedback and service improvements