Rizwana Moidu

Spearheaded DMCC member support services, optimizing processes for employment visas, WPS, contracts, PIC, and access approvals. Achieved a notable 25% increase in customer satisfaction, validated through post-service surveys and feedback. • Guided local and international clients in efficiently establishing new companies, resulting in a 15% reduction in setup time. Provided invaluable support, enhancing overall client satisfaction scores by 20%. • Provided comprehensive assistance to investors in navigating licensing procedures, share transfers, and company deregistration. Contributed to a seamless process, resulting in a 30% reduction in regulatory compliance issues and a 25% decrease in processing time. • Facilitated license renewal, amendment, share transfer, and company deregistration/termination, achieving a 20% improvement in processing time and a 15% reduction in errors through meticulous attention to detail. • Acted as a liaison between management and external authorities, maintaining updated files and ensuring compliance. Reduced discrepancies by 25% through regular audits and proactive communication with external authorities.

Spearheaded Call Centre management, streamlining processes for a 20% reduction in resolution time. • Innovated and implemented call scripts, recognized by management for a 25% decrease in average customer handling time. • Achieved an outstanding one-call resolution rate of 95%, exceeding the center's goal by 10%, elevating overall customer satisfaction by 15%. • Successfully guided and managed 150+ daily customer interactions, maintaining a high 90% satisfaction rate through personalized and friendly service. • Facilitated training for 25+ new employees, ensuring 100% comprehension of the company's customer management policies. • Demonstrated adept de-escalation skills, leading to a significant 30% decrease in escalated cases and ensuring positive customer interactions.