Rejath K B

• Equipment Management: Assist in organizing and arranging heavy machinery and equipment in the yard. • Inventory Control: Support inventory checks, maintain records of equipment movement, and report discrepancies. • Operational Support: Work closely with the Product Line team to manage equipment loading, unloading, and dispatch activities. • Safety Compliance: Ensure adherence to safety protocols in all yard activities, including proper use of personal protective equipment (PPE). • Inspections: Conduct basic inspections like DI - dispatch inspection of machinery to ensure they are in proper dispatch condition against Zoomlion dispatch policies • Documentation: Assist in preparing reports and maintaining logs for equipment usage, maintenance, and yard operations. • Coordination: Collaborate with other departments, including logistics and Product Line, to streamline operations. • Learning and Development: Participate in training sessions to enhance technical knowledge and operational skills related to yard management.

Market Research: Conducted comprehensive market research and analysis to identify potential business opportunities. ● Reporting: Prepared presented regular reports on business development activities, progress and results to senior management. ● Event Participation: Assisted in organizing and participating in industry events, conferences and networking activities to enhance company visibility and build professional relationships. ● Data Analysis: Analyzed sales data and trends to provide actionable insights and recommendations for business growth and strategy adjustments.

Customer Service Excellence: Provided exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring customer satisfaction. ● Communication Skills: Leveraged strong communication skills to engage with customers across multiple channels (phone, email, and live chat), ensuring accurate information delivery and exceptional customer satisfaction. ● Product and Service knowledge : Maintained comprehensive knowledge of company products, services, and policies to provide accurate and effective customer support. ● Team Collaboration: Collaborated with team members and supervisors to share knowledge, implement best practices, and enhance service delivery.