Raveena

• Prepared and maintained daily, weekly, and monthly MIS reports to assist management in operational and strategic decisions. •Developed dashboards and visual reports using Excel and Power BI for real-time monitoring of key business metrics. • Automated repetitive reporting tasks using Excel formulas, pivot tables, and macros to save time and reduce errors • Collected, validated, and analyzed data from various departments to ensure accuracy and completeness in reporting. • Monitored performance indicators and trends, highlighting discrepancies and providing actionable insights to management. •Handled large volumes of data efficiently, ensuring secure data management and supporting ad hoc reporting needs.

• Assisted customers with inquiries and services, including explaining financial products such as gold loans and fixed deposits. • Processed new loan applications, including data entry, document verification, and initial eligibility checks. • Performed KYC verification and documentation, ensuring compliance with RBI and company guidelines. • Calculated loan interest, repayment schedules, and foreclosure amounts to assist customers in making informed decisions. • Followed up with customers for loan renewals, repayments, and additional financial services Gained hands-on experience in customer service, loan processing, and financial product promotion in a high-traffic branch environment.