Pooja Venkateswaran

Led QA efforts for EDGAR, Telstra’s core application for energy account creation, billing, and servicing across multiple Australian states. • Coordinated with cross-functional teams to align test activities with development and release schedules.ements. • To design, develop, and maintain test cases, scripts, and plans for manual and automated testing. • To oversee the creation and management of test environments, data, and tools required for testing. • To monitor, track, and report on test progress, results, and quality metrics to stakeholders. • Identify, document, and track defects through to resolution, working closely with development teams. • Provide guidance and mentorship to test engineers and QA team members on best practices. • Continuously improve testing processes and strategies to enhance efficiency and effectiveness.

Conducted end-to-end testing of ALIS, a web and mobile-based insurance policy management system. • Designed and executed detailed test cases to validate functionality of software applications. • Validated policy creation, servicing, claims, billing, and collections per South African banking guidelines. • Served as the single point of contact for the offshore team, coordinating with South African stakeholders.

Conducted comprehensive manual testing for Citibank's reporting platform, ensuring adherence to central banking regulations. • Crafted and implemented detailed test cases to verify the accuracy of regulatory data pipelines and reporting processes. • Identified, documented, and reported bugs and errors to development teams for resolution. • Employed PL/SQL, UNIX, HP Quality Center, and Autosys tools to replicate complex scenarios for effective problem-solving. • Monitored and managed defect tracking systems to oversee issue resolution from inception to closure. • Instrumental in the training and mentorship of new team members, promoting high standards of documentation and knowledge sharing.