Obada Al Hider

• Supervise the store keepers on various administrative aspects and ensure maximum productivity. • Issuing stock to all departments through Inventory Transfer Documents in SAP software. • Issuing Purchase/Transfer Requests to procurement department based on consumption trend and forecasted target. • Ensure the SAP software is updated with accurate stock data by doing internal auditing regularly. • Generating transfer reports to heads of departments to monitor consumption of consumables. • Design and implement an effective and efficient inventory system with easy accessibility. • Conduct Stock taking every other month to ensure stock accuracy. • Generate slow/non-moving stock reports for management and suggest solutions to consume it. • Notify departments supervisors regarding any received shipments related to their sections.

• Supervise the Order Processing & Logistics section on various technical and administrative aspects. • Receive clients’ Purchase Orders (LPOs), sales contracts and confirm these with the concerned Business Unit Manager and coordinating with my unit to enter the data into the ERP system. • Process orders to suppliers by considering the stock availability and salesforecast. • Ensure that the ERP system is updated accurately with all sales contracts, LPOs, delivery notes and goods receipt notes (GRN). • Coordinate with the Finance & Accounts department on logistics expenses and payments. • Generate reports on future stock projection, sales forecast, Open LPOs, Open POs, short shelf-life products, Stock Ageing, and other that may help the business units and top management take key decisions and improve the company’s profitability. • Design and implement an effective and efficient inventory system with easy accessibility. • Verify and approve daily delivery schedules and sales orders on behalf of business unitmanagers. • Troubleshooting the ERP system errors and find/suggest solutions to the software provider to rectify them. • Conduct user training on the ERP system (PACT software) for OP&L, Store, and sales/application specialists. • Entering/Revising Sales Contract, Sales Orders, Delivery Notes, Sales invoices, Purchase Orders for urgent/complicated/exceptional customer requirements cases. • Preparing the entire plan for the year end stock taking, fixing the variations, and submitting the final stock valuation report for the Auditor.

• Assess and resolve enquiries, requests, and complaints, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. • Maintain electronic and written databases of letters and forms received, information given, services requested, and complaints made, to ensure accuracy of information and efficiency when dealing with customers. • Encourage feedback on services provided and recognize the changing needs of the service and make recommendations to the Team Leader for service improvements. • Participate in the induction and training of services advisors to ensure a high level of up-to-date knowledge is maintained. • Undertake general administrative duties in the Customer Information and Advice Service (mail, leaflets, faxes etc.), to ensure the smooth flow of work within the Customer Service Centre.

• Full responsibility for the dealing with relevant customer complaints, queries and requests for information. • Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration. • Approach all matters in a non-biased and professional manner. • Carry out relevant research as required and requested by Customer Care Manager. • Draft documentation. • Prepare daily, weekly, monthly statistical reports. • Provide input to the development of relevant Commission policy. • Meet the objectives and performance measures agreed with Customer Care Manager.