NIKHIL SURESH

Designed, implemented, maintained secure and efficient network infrastructures and Windows Server environments, achieving a 25% reduction in system downtime and improved service continuity. Developed and enforced IT security protocols to mitigate risks, safeguard sensitive data, and ensure compliance with organizational policies. Created and deployed 10+ automated workflows using PowerApps and Power Automate, streamlining internal processes and reducing manual workload across departments. Administered Microsoft Office 365 and SharePoint platforms, enhancing team collaboration, document sharing, and organizational productivity. Led IT support operations, resolving over 95% of service tickets within timelines; conducted CV training workshops that upskilled 100+ staff and improved overall tech literacy. Managed biometric systems and user account administration, improving access control, security, and user provisioning processes. Installed and configured advanced audiovisual (AV) systems, including UNV, Dahua, and Hikvision, resulting in a 60% increase in surveillance coverage across school campuses. Customized and maintained the MystroX HR system for fully automated attendance tracking, payroll processing, and digital record-keeping for over 500 staff members.

Provided comprehensive end-to-end troubleshooting and technical support for IT hardware, software, and network systems, ensuring minimal downtime and high system availability. Installed, configured, and upgraded critical hardware components, including network switches, servers, and peripheral devices, to enhance overall system performance and scalability. Delivered support for Windows Server environments, including configuration, maintenance, updates, and performance tuning for optimal operation. Collaborated closely with internal departments and external clients to assess specific IT requirements and recommend, cost-effective technology solutions. Scheduled and performed routine data backups and recovery procedures.