NIKHIL SURENDRAN
About Candidate
Dedicated professional offering excellent supervisory and performanceassessment skills. Background in Aeronautical Engineering andextensive experience in Insurance and Airport Operations. Seeking toleverage expertise in customer service and team management.
Education
Experiences
Greet guests warmly upon arrival and departure, offering a friendlyand professional service.Oversee the reservation system, ensuring accuracy of bookingsand availability.Maintain accurate records of guest interactions, transactions, androom assignments.
Elevated passenger satisfaction through personalized serviceEngage with customers to build strong, lasting relationships. Follow up on previous issues or feedback to ensure continuedsatisfaction. Suggest and implement process improvements to enhancecustomer experience. Participated in employee engagement initiatives to foster apositive team culture. Work with team members to improve service delivery and resolvecomplex issues2023
Skills
Problem Resolution
Leadership
Performmance Evaluation
Staff Scheduling and Coordination
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