Neethu Antony

Handled incoming calls for staff, answering questions, directing calls and documenting messages.  Kept and maintained accurate filing system for preservation of office information.  Supported staff with administrative needs for photocopying, faxing and filing.  Received, sorted and distributed incoming mail.  Created email notifications, invitations and agendas for meetings, events and appointments.  Provided printing, photocopying scanning support to colleagues.

Used excellent telephone manner to optimize customer experience, promptly cutting complaints.  Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.  Drove customer retention, building engaging relationships through every interaction.  Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.  Collaborated closely with sales department to identify, support and maximize expansion opportunities.

Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Keep records of customer interactions, process customer accounts and file documents  Follow communication procedures, guidelines and policies  Respond to customer inquiries via phone, email, and chat  Provide product information and recommendations to customers  Collaborate with other departments to ensure customer satisfaction  Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores  Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

 Educated visitors on exhibit features.  Resolved customer issues promptly.  Fostered positive relationships with tour members.  Shared intriguing local stories and facts.  Collaborated with guides for enriched tour experiences.