Munashif Aziz PATILLA

Sourced, evaluated, and maintained relationships with suppliers and vendors to ensure timely delivery of quality products or services. Negotiated contracts and pricing agreements to achieve cost savings and favorable terms. Tracked and followed up on purchase orders to ensure timely delivery of goods and services. Resolved order discrepancies or delays by liaising with vendors and internal teams. Maintained accurate records, including purchase orders, invoices, and supplier contracts. Generated reports to track spending, supplier performance, and delivery timelines

Allocated data to agents and managed the team’s performance on sales metrics. Analyzed and worked on the team’s old and no-contact data to improve sales output, generating a 12% uptick in successful conversions. Maintained sales files and generated periodic sales performance reports using advancedExcel functions for accuracy and efficiency. Acted as a point of escalation for complex customer issues, achieving a resolution rate of over 95%. Provided training and mentorship to new agents, ensuring their readiness for tasks, which reduced training time by 20%. Oversaw floor operations in the absence of the team leader, maintaining consistent performance levels. Drove team motivation and performance during critical periods, leading to the achievement of 110% of sales targets. Prepared and shared daily, MTD, and monthly sales reports.

Promoted and sold new SIM cards at designated kiosks. Assisted customers with new SIM activation processes. Addressed customer inquiries and provided detailed explanations of tariff plans

Led a team of Customer Service Executives, overseeing performance metrics and achieving a 98% customer satisfaction rate. Conducted training and on-the-job guidance for new joiners, resulting in a faster adaptation period and enhanced productivity. Prepared detailed process MIS reports, rosters, and salary inputs, improving process efficiency by 15%. Acted as liaison between teams and clients, ensuring smooth communication and resolution of escalations within a 24-hour timeline. Delivered presentations on performance metrics, including monthly reviews, which consistently received positive feedback from management.