MUHAMMED NIHAAL ASLAM T

Coordinated the end-to-end procurement lifecycle for intercompany shipments, overseeing export documentation and shipment planning to Oman and Qatar branches through ERP systems. • Executed and tracked purchase orders using Microsoft D365 ERP, maintaining 100% compliance with procurement policies and intercompany transfer requirements across business units. • Liaised with logistics providers and freight forwarders to ensure timely dispatch and delivery of shipments, proactively resolving any transportation delays. • Worked closely with product planning teams to align supply schedules with forecasted demand, minimising inventory shortages. • Followed up with global and local suppliers for shipment-related documentation including invoices, packing lists, and certificates of origin to expedite customs clearance. • Collaborated with warehouse and distribution teams to coordinate shipment schedules, improving workflow efficiency and inventory accuracy.

• Managed sourcing, quotation evaluation, and procurement of garment trims by maintaining close communication with vendors. • Raised and tracked purchase orders using ERP systems, monitored deliveries, and followed up on invoices and payments to streamline the supplier payment cycle. • Coordinated with product development teams to introduce new trims, evaluated samples, and finalised costings in alignment with supplier capabilities and pricing models. • Facilitated onboarding of new suppliers by conducting background checks, verifying documentation, and negotiating payment terms. • Resolved quality-related issues and material shortages by proactively engaging with suppliers, thereby reducing production interruptions.

• Delivered voice-based customer service support for domestic clients by managing high-volume calls, resolving service complaints, and enhancing the customer experience. • Acted as assistant to the team leader by handling escalations, monitoring performance metrics, and ensuring team adherence to quality standards and service targets. • Provided training, mentoring, and floor support to new recruits, ensuring they were well-acquainted with operational procedures. • Supported team management in the absence of the team leader, maintaining productivity and motivation while aligning with organisational service goals.