Mohammed Shariq

• Spearhead patient engagement using CRM tools and support systems to ensure service excellence. • Resolve complaints empathetically and efficiently, boosting patient satisfaction levels. • Analyze workflows to enhance operational efficiency and patient experience. • Oversee medical documentation, insurance coordination, and scheduling. • Train and supervise front-desk and support staff to maintain uniformity in service standards.

• Increased sales by 25% through strategic planning and customer-centric initiatives. • Reduced operational costs by 15% through improved budgeting and procurement practices. • Recruited and developed a high-performing team, improving service delivery and revenue. • Maintained full P&L accountability and oversaw vendor negotiations.

• Managed network infrastructure including servers, routers, and firewalls. • Conducted document lifecycle audits and maintained database accuracy. • Ensured business continuity through scheduled system backups and disaster recovery protocols.

• Managed B2B and B2C travel bookings, increasing client retention by 70%. • Handled supplier negotiations and corporate travel arrangements. • Maintained CRM database for vendors and clients, improving communication flow.

• Enhanced customer retention by 40% through personalized service and complaint resolution. • Supervised a support team and optimized customer service workflows. • Implemented feedback mechanisms to ensure continuous service improvement.