Mohammed Naiyan Dastagir

Provided prompt support to employee inquiries through email communication with regards to: 1. Pay and Benefits: Provided information on employee compensation, benefits packages, and payroll related information. 2. Remote Work and Return to Office: Guided employees on remote work policies, best practices, and tools to support hybrid work environments. 3. Time Off and Leave Policies: Helped employees understand and manage various types of leave, including vacation, sick leave, parental leave, and other time-off policies. 4. Company Policies and Compliance: Ensured employees were informed about compliance requirements and ethical standards by providing access to important company policies, such as the Code of Conduct, Anti- Corruption Policy, and Insider Trading Policy. 5. Employee Resources and Tools: Assisted employees in navigating their work life at Meta by providing access to various tools and resources, including the Workday system for managing personal and job-related information. > Troubleshooted and resolved technical issues related to Meta's internal tools and systems. (Workday, ADP and Darwin) > Collaborated with cross-functional teams to resolve complex issues and improve overall employee experience. > Analyzed trends and insights from employee queries to identify areas for improvement. 6. Immigration Support: Guided employees on immigration-related queries and timely resolution. Achievements: 1. Successfully resolved 500 of employee queries per month, resulting in a 95% increase in employee satisfaction. 2. Improved first-call resolution rate by 98% through effective troubleshooting and issue resolution. 3. Developed and implemented process improvements that reduced average handle time by 56%. 4. Collaborated with cross-functional teams to develop and update comprehensive knowledge base articles, leading to a significant 70% increase in employee self-resolution of queries.

1. Ensured that processes, procedures, and systems meet established quality standards by conducting audits with external suppliers. 2. Took ownership of the investigation and analysis of the incident's quality to prevent recurrence. 3. Create thorough reports on the audit results, quality measures, trends, and suggestions for management review and inform relevant stakeholders of the results of the audit. Ad Operations: 1Experience in End-to-End Campaign support. 2.Supported Global clients across all regions. 3. Analyzed and reported social media and online marketing campaign results. 4. Creating and managing campaigns based on company page information and performance of the campaign. 5. Creating and Modifying Salesforce reports based on the requirement. 6. Optimizing campaigns based on performance and customer requirement. Increased customer engagement through social media platform Linkedln. 7. Monitor and deliver the project on time with 100% of quality and provide in-depth analysis of campaign performance

1. Reviewing Creative for Unity Technologies on both Android and iOS devices. 2. Testing of all ad creative on basis of landing page and certain check points. 3. Ability to multi-task priorities under tight deadlines and provide extreme levels of error free workflow. 4. Ensure quality and data integrity by enforcing standard policies and procedures. 5. Have an excellent track record of performance, and as a team player.