Mohammed Ansaf

• Installed and updated software on computers and made sure systems were secure and working properly. • Provided technical support for staff, helping solve problems with computers, software, and internet connections. • Created and managed user accounts, reset passwords, and added devices to the company network using Active Directory. • Set up network settings like DNS, DHCP, and VPN to ensure secure and reliable connections. • Prepared laptops and mobile devices for new employees, including setting up Outlook email and access to company systems. • Helped users with Microsoft 365 tools like Outlook and OneDrive, fixing login, sync, and access issues. • Managed Zoho CRM and Zoho WorkDrive, creating user accounts, tracking attendance, and linking documents between platforms. • Installed and configured WorkDrive Desktop (TrueSync) to sync files with the cloud and save local storage. • Used SQL to extract data from the CRM platform for reporting and analysis. • Utilized ChatGPT and DeepSeek to automate various tasks and improve efficiency. • Helped move data between systems during migrations, ensuring accuracy and security. • Provided remote support using AnyDesk, TeamViewer, and Microsoft Remote Desktop. • Connected employee devices to the Data Center securely to access shared resources. • Managed web hosting with Bluehost and used Ngrok for secure remote access. • Assisted in configuring and maintaining Citrix-based access to internal servers and enterprise applications. • Performed regular checks and troubleshooting on iVMS CCTV systems. • Promoted cybersecurity awareness across the organization, conducting basic training to ensure safe IT practices. • Worked with senior IT staff to solve advanced problems and improve systems.