MOHAMMED ADNAN

Registration & Onboarding • Acted as the primary point of contact (POC) for corporate accounts and large student groups. • Coordinated with reputed UAE companiesfor bulk student registrations. • Managed document collection, transportation arrangements, and file activation for students. • Registered & activated students in School & RTA Portals, ensuring compliance. • Issued learning permits and approved student contracts. • Provided regular updates to company POCs on registration progress. • Assisted in onboarding new employees by preparing an orientation program. Reporting & Documentation • Maintained daily status reports for each corporate client. • Prepared and shared RAG reports (Red-Amber-Green) on student progress. • Identified weak students and reported frequent test failures to companies. • Tracked absenteeism in classes/tests and communicated with employers. • Prepared reports for graduated students and facilitated driving license distribution. Invoice & Payment Management • Generated invoices for registrations, eye tests, permit renewals, and add-on services. • Issued invoices for missed practical classes/RTA tests (no-show charges). • Followed up with companies for pending payments and overdue settlements. • Coordinated with the accounts department for invoice processing. Student Journey Management • Ensured 8-hour theory classes were completed and logged in RTA/School portals. • Conducted mock tests before RTA Theory Test eligibility. • Arranged extra classes & remedial training for struggling students. • Scheduled RTA Theory & Practical Tests upon mock test completion. • Provided stage-based practical training for successful candidates. Issue Resolution & Coordination • Liaised with RTA’s LAIT Support Team for portal-related student issues. • Addressed student concerns and resolved operational challenges. • Maintained strong client relationships through effective communication.

Client Relationship Management • Maintained positive client relationships by addressing inquiries, resolving complaints, and ensuring high satisfaction. • Served as the first point of contact for IT-related issues, escalating complex problems to higher-level support. • Managed complaint resolution to deliver hassle-free services and improve customer retention. Customer Support & Administrative Coordination: • Handled customer interactions via phone, email, and live chat, ensuring timely responses. • Documented all customer interactions, transactions, and feedback for record-keeping. • Collaborated with cross-functional teams (IT, Marketing, Operations) to provide effective solutions. • Maintained organized records of customer issues and resolutions. • Streamlined complaint management processes for faster response times. • Prepared and edited reports, presentations, and correspondence with high accuracy. Digital Marketing & Client Needs Assessment • Assisted clients with inquiries related to website development, SEO, and social media marketing. • Identified customer needs and coordinated with marketing teams for tailored solutions.

Sales & Business Development • Generated new clients through face-to-face meetings, telemarketing, and cold calling, consistently meeting sales quotas. • Conducted product demonstrations, addressed client inquiries, and identified upsell opportunities. • Secured sales orders and ensured timely delivery of goods to maintain customer satisfaction. • Collected payments, issued invoices, and maintained accurate financial records. Operations & Logistics Management • Managed inventory levels, stock availability, and GRV (Goods Received Voucher) processing for wholesale/bulk orders. • Coordinated end-to-end logistics, including purchase orders, supplier negotiations, and delivery scheduling. • Supervised warehouse staff to ensure smooth operations and compliance with company standards. Customer Relationship Management • Built long-term client relationships by understanding needs and proposing tailored solutions. • Tracked cold, active, and inactive calls to optimize sales pipelines and meet performance targets. • Resolved delivery or product issues promptly to uphold service quality.