MERCY MUTHEE

Assist customers in selecting products and providing information on available promotions. Manage cash registers, handle customer transactions, and ensure accurate cash handling. Respond to customer inquiries and resolved issues in a timely and professional manner. Assists in inventory management by keeping track of stock levels and placing orders as needed. Train new employees on customer service standards and company procedures. Collaborates with team members to achieve sales targets and improve store performance.

Welcomed and assisted guests with check-in and check-out procedures. Answered phone calls, responded to emails, and handled reservations for rooms and events. Coordinated with housekeeping and maintenance staff to ensure room readiness. Processed payments and maintained accurate records of transactions. Provided guests with information about local attractions and services.

Developed and maintained strong relationships with clients to drive sales growth. Conducted market research to identify new business opportunities and customer needs. Negotiated contracts and closed sales deals to achieve company sales targets. Provided post-sales support to ensure customer satisfaction and retention. Participated in trade shows and promotional events to increase brand visibility and generate leads.