Mary Charlotte Umali

PROJECT COMPLETED ⇨ HR policies & procedures ⇨ HR process mapping ⇨ HR dashboards including executive dashboard ⇨ HR reports ⇨ HR employee data manager ⇨ Job descriptions ⇨ Employee handbook ⇨ Job offer and employment contract template ⇨ Organization chart ⇨ HR automation ⇨ Centralization of HR records ⇨ Internal & external recruitment procedures ⇨ Onboarding & induction program KEY RESULT AREAS ⇨ Contributed and acted as a strategic partner of the company in the development and accomplishment of the organization’s business plan and objectives. ⇨ Managed and oversaw the day-to-day operations of the Human Resources function on recruitment, employee and labour relations, sub-contractor relation, employee welfare, compensation and benefits, learning and development within a jurisdiction and in accordance with the standard company procedures, UAE laws, and its latest amendments. Lead the Human Resources team in promoting company practices and objectives to provide a high- performance culture that emphasizes quality, productivity, standards, and ongoing development of an efficient and effective workforce. ⇨ Constantly assessed the effectiveness of Human Resources functions and support in promoting the organizational mission, vision, values, and action plans. ⇨ Managed recruitment, manpower plan and selection activities to achieve recruitment target, in line with the budgeted requirements. ⇨ Managed the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements. ⇨ Planned Human Resource requirements in consultation with Heads and Managers of different functional and operational areas. ⇨ Prepared employment advertisements, screened CVs, short listed suitable candidates. ⇨ Conducted selection interviews, psychometric, English, and general knowledge / IQ tests. ⇨ Managed up-to-date databank of candidates' CVs for future use and sourced applicants via candidate network, CV database, and referrals. ⇨ Liaised with senior managers regarding salary negotiations. ⇨ Prepared preliminary offers and employment contracts / job offers. ⇨ Arranged medical, security clearance, and visa processing for new recruits. ⇨ Coordinated with selected candidates and line managers regarding candidate mobilization. ⇨ Tracked applicants and updated vacancy progress and recruitment progress reports. ⇨ Arranged induction and orientation programs for new employees and trainees. ⇨ Took an active part in recruitment campaigns. ⇨ Advised recommendation / suggestion to staff regarding workplace discipline / office etiquette. ⇨ Addressed performance problems of employees through corrective actions. ⇨ Documented performance and maintained written records of performance problems. ⇨ Implemented disciplinary action and employee separation as a result of disciplinary action in coordination with the concerned department. ⇨ Improved entire office management duties. ⇨ Prepared regular reports on expenses and office budgets. ⇨ Maintained and updated company asset database and order when inventory approaches threshold. ⇨ Organized a filing system for important and confidential company documents. ⇨ Prepared reports and presentations with statistical data, as requested by management. ⇨ Secured information and prepared relevant analyses and reports. ⇨ Maintained effective and efficient office procedures to support smooth operations. ⇨ Assisted, advised, and updated company Managers on Human Resources issues. ⇨ Updated the company’s compensation & benefit structure as and when changes need to be made in accordance with market trends. ⇨ Ensured all employees were appropriately covered with medical and workmen's compensation insurance. ⇨ Supervised, investigated, and conducted research for studies involving personnel and sub-contractors issues and employees’ grievances. ⇨ Provided counseling, assistance, and motivation to employees to achieve improved performance and encourage involvement in achieving company goals. ⇨ Arranged training and development courses and assisted department managers with selecting appropriate training related to employees’ discipline and development needs. ⇨ Evaluated the effectiveness of training & development programs. ⇨ Conducted bi-yearly performance appraisals. ⇨ Coordinated with line managers on ordinances and resolutions for the new positions. ⇨ Supervised the preparation of job descriptions and staffing requirement schedules. ⇨ Verified recruitment is in compliance with the UAE labour law and other countries’ laws as deemed appropriate related to any agreements signed by the company to external parties. ⇨ Ensured all personnel were adequately trained, educated, and developed with an understanding of the applicable rules/codes/procedures. ⇨ Controlled and maintained Human Resources records and updated employees’ information in SAP. ⇨ Verified the accuracy of Human Resources’ weekly, monthly, quarterly, annual, and ad-hoc reports. ⇨ Supervised development of the organizational structure and its documentation. ⇨ Prepared updated HR information in relation to turnover, headcount, and salary levels planning. ⇨ Ensured supervision and delivery of the Human Resources team’s objectives and goals. ⇨ Prepared, reviewed, and conducted employee orientation and induction programs. ⇨ Supervised effective recommendations for the hiring, firing, promoting, and disciplining of employees. ⇨ Supervised dissemination of policy and procedural information to appropriate staff. ⇨ Defined HR department and employees' KPIs and ensured successful delivery within the timeframe. ⇨ Supervised the maintenance of employees’ personnel files. ⇨ Ensured timely renewal and management of t h e company’s Ministry of Economy, trade license, chamber of commerce certificates, and Power of Attorney. ⇨ Ensured timely renewal of PRO card (CNIA, Labor and Immigration). ⇨ Dealt with Government authorities to obtain visa quotas (Employment, Mission & Transit). ⇨ Focal point for company accommodation and vehicle leasing and management. ⇨ Coordinated & assisted site management for camp accommodation arrangement & management. ⇨ Worked with the Accounts & Finance department in compiling and analyzing data to support annual budgets.

KEY RESULT AREAS ⇨ Managed, led controlled, standardized, and further enhanced the recruitment process of personnel and assisted the hiring and separation of employees. ⇨ Mobilized employees from around the globe (Spain, Venezuela, UK, Canada, Italy, Germany, Russia, India, Pakistan, Romania, Portugal, Colombia, Chile, Bulgaria, Bolivia, Azerbaijan etc.). ⇨ Liaised between internal and external relations of the organization in matters of employment and retention. ⇨ Established, designed, updated, and administered company policies, procedures, and programs for recruitment and employee retention. ⇨ Ensured quality recruitment functionality of Human Resources including identifying position requirements, sourcing candidates, determining appropriate job offers, preparing employment offers and employment contracts, assuring completion of all pre-employment paperwork, and maintaining required records and files. ⇨ Contributed to the accomplishment of Human Resources practices, standards, and objectives that provided quality, productivity, and goal attainment. ⇨ Assisted in the implementation and improvement of services and programs for the continuous development of a superior workforce through periodic/regular reviews. ⇨ Advised general management on measures to be taken during economic fluctuation (slow down/boom) when manpower numbers are either too high or too low. ⇨ Identified enhancements to Human Resources policies, procedures, programs, processes, and tools. ⇨ Coordinated with departments on ordinances and resolutions for the new positions. ⇨ Prepared job descriptions and staffing requirement schedules. ⇨ Ensured recruitment is in compliance with the UAE labour law and other countries’ laws as deemed appropriate relative to any agreements signed by the company with external parties. ⇨ Conducted initial and medium-level interviews and arranged senior-level interviews in coordination with the HR Manager and Head of the concerned department. ⇨ Assisted in recruitment and staffing logistics to achieve improved performance. ⇨ Formulated and proposed corporate manpower strategy and translated it into specific achievable targets. ⇨ Liaised with relevant personnel ensuring proper completion of standard company orientation and documentation relative to Human Resources. ⇨ Prepared and delivered status reports on recruitment, selection, training, and development of personnel, headcount, and turnover. ⇨ Participated in the development and maintenance of the organizational structure and its documentation. ⇨ Advised department managers on developing long-term manpower strategies for their areas. ⇨ Liaised with recruitment agencies on supply, confirmation, and documentation requirements of candidates and tracking candidates. ⇨ Reviewed the performance of agencies in accordance with company policies. ⇨ Prepared, amended, and renewed recruitment/manning contracts. ⇨ Initiated development and maintenance of retention programs in the company. ⇨ Proposed practices for sourcing and managing candidates that resulted in a reduction in hiring cost and time.

KEY RESULT AREAS Recruitment & Resourcing ⇨ Managed the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements. ⇨ Planned Human Resource requirements in consultation with Heads and Managers of different functional and operational areas. ⇨ Prepared employment advertisements, screened CVs, short listed suitable candidates. ⇨ Conducted selection interviews, psychometric, English, and general knowledge / IQ tests. ⇨ Managed up-to-date databank of candidates' CVs for future use and sourced applicants via candidate network, CV database, and referrals. ⇨ Liaised with senior managers regarding salary negotiations. ⇨ Prepared preliminary offers and employment contracts / job offers. ⇨ Arranged medical, security clearance, and visa processing for new recruits. ⇨ Coordinated with selected candidates and line managers regarding candidate mobilization. ⇨ Tracked applicants and updated vacancy progress and recruitment progress reports. ⇨ Arranged induction and orientation programs for new employees and trainees. ⇨ Took an active part in recruitment campaigns. ⇨ Prepared, coordinated, updated, and dispatched industry shareholders succession plan. ⇨ Handled contractual staff contract renewal formalities. ⇨ Managed and supervised manpower agencies' contract negotiations. ⇨ Verified and processed recruitment agencies' invoices of markup and commission. ⇨ Coordinated with recruitment agencies for out-sourcing. SIGNIFICANT HIGHLIGHTS ⇨ Successfully completed recruitment campaigns from start to end. ⇨ Prepared Exit Interview Questionnaire to interpret accurately the data received from exit interview questionnaires filled by employees leaving the company. ⇨ Implemented HR policies. ⇨ Compiled data for AL MASSA Group of Companies salary survey. ⇨ Handled field-based employees' work cycle study ⇨ Created a recruitment calendar of events. ⇨ Provided assistance in organizing Open Days and Career Fairs. ⇨ Automated and centralized department document registration system that resulted in greater control, fast and easy searching, fast registering process, and availability of records in one place.