Maria Elsa Delmo

Implemented innovative solutions, resulting in improved customer satisfaction. Mentored employees, improving team performance. Orchestrated successful merger negotiations resulting in beneficial alliances. Conducted market research for informed decision making. Managed complex projects whilst ensuring quality standards were maintained. Led high-performing teams to achieve organizational goals. Boosted brand visibility through strategic marketing and promotional tactics. Developed key operational initiatives to drive and maintain substantial business growth. Put in place clear controls for financial administration and business management. Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests. Streamlined operational processes to improve efficiency Supported digital product promotions and customer engagement via online platforms

Manage payroll data including absences, bonuses, and leaves Maintain employee records (digital and physical) Update HR databases (hiring, separations, leave balances) Handle employee requests and information dissemination Schedule interviews and coordinate with candidates Collect and process timecards and payroll inputs Calculate commissions and incentive payouts Oversee compensation & benefits including end-of-service calculations, leave salaries, promotions, and salary increases Administrative Responsibilities: ⬩ Manage schedules and organizational deadlines ⬩ Administer employee health insurance and annual renewals ⬩ Handle UAE visa processes, labor cards, Emirates ID, and medicals ⬩ Oversee company formation tasks: trade license registration, Ejari, LLC agreements, and trademark registration ⬩ Liaise with Dubai courts, RTA, Economic Department, and Etisalat ⬩ Manage workmen’s compensation, property, vehicle, fire, and travel insurance

Assisted with recruitment and payroll processing 2008 - 2014 Generated monthly and annual HR reports (absences, tardiness, insurance payments) Handled over-time, benefits, and retirement calculations Managed staff house and training/seminar logistics Prepared sales, inventory reports, and customer invoices Processed cheques, vouchers, and bank deposit slips Responded to customer queries and promoted new services