Mahesh Kumar

- Cultivating and managing client relationships through direct meetings and effective correspondence to ensure satisfaction and retention. - Overseeing all company operations, with a focus on logistics and transportation, to drive efficiency and performance. - Conducting site visits and comprehensive audits to assess operational compliance and identify areas for improvement. - Preparing and maintaining monthly staff schedules to optimize productivity and ensure resource availability.

- Provided timely support for Etisalat Public Cash Payment Machines, ensuring optimal performance. - Addressed, identified, and resolved technical issues faced by clients, escalating complex matters to support engineers as needed. - Managed call flow and responded effectively to the technical support needs of customers. - Prepared and implemented schedules for engineers, drivers, and operations staff to enhance workflow efficiency.

- Managed all operations across the state for the organization, ensuring seamless execution and compliance. - Oversaw vendor relationships to ensure timely delivery of services and products. - Addressed and managed all operational factors affecting the ATM and CDP departments to maintain efficiency and performance.

- Handled customer queries effectively, providing prompt and accurate responses. - Coordinated with the sales department to ensure alignment and support for customer needs. - Assisted customers face-to-face, addressing their concerns and resolving issues to enhance satisfaction.