LUCY MERCY MARIMBI

Attending to customers and helping them make purchases of motor vehicles  Receiving payments from customers and banking the same.  Import Declaration Form application and banking tax payments for clients.  Vehicle clearance follow up and updating customers on the same.  Reconciliation of daily sales

Managed customer inquiries and complaints, resolving issues promptly and efficiently.  Assisted in the development of customer service protocols and training materials.  Maintained accurate records of customer interactions, contributing to process improvements.  Coordinated with various departments to ensure seamless service delivery.  Trained new customer service staff, enhancing the overall performance of the team.  Collaborated with sales teams to identify customer needs and tailor service offered  Achieved a customer satisfaction rating of 95% consistently over the tenure.

 Handling the day to day operations of the assigned site  Mentoring and developing staff towards achieving set goals by the company  Banking daily sales and sending respective reports to the relevant departments  Managing stock transfer in and out of the site.  Ensuring availability of stock at all times.  Maintain high level integrity to the company.  Handling customer complaints in a professional and timely manner.