LINET MORAA SAMBORA

Greeted and assisted customers with inquiries and concerns, providing a friendly and helpful environment. Handled customer complaints and resolved issues promptly, ensuring customer satisfaction. Managed customer accounts and provided information about services and products. Processed transactions, returns, and exchanges efficiently and accurately. Collaborated with team members to maintain a clean and organized customer service area. Assisted in training new customer service agents and provided ongoing support.

Responded to customer inquiries via phone, email, and chat, providing timely and accurate information. Resolved customer issues, including technical support, billing inquiries, and service disruptions. Documented and tracked customer interactions using CRM software. Provided feedback to management regarding recurring customer issues and potential solutions. Assisted in developing and implementing customer service policies and procedures. Participated in team meetings and training sessions to stay updated on product and service offerings.