LILA MELIANI

Key Responsibilities: • Identified and pursued new business opportunities across corporate and individual client segments tonexpand market reach. • Managed B2B and B2C client relationships, including key accounts, ensuring high levels of customer satisfaction and retention. • Represented and promoted the company’s full range of services including limousine rentals, chauffeur- driven cars, staff/bus transportation, valet parking, and workshop maintenance services. • Developed and presented customized transportation solutions and commercial proposals to meet specific client needs. • Coordinated with internal departments such as operations, workshop, and dispatch to ensure smooth service execution and client support. • Utilized CRM/ERP systems to manage leads, monitor sales activities, and generate reports for management review. • Supported revenue growth by identifying upselling and cross-selling opportunities across different service lines. Achievements: • This contributed significantly to acquiring new contracts and sustaining long-term partnerships across various service sectors. • Built strong working relationships with government, hospitality, and corporate sector clients. • Actively contributed to increasing service utilization and workshop revenue through strategic client engagement.

Key Responsibilities: • Delivered a personalized sales experience to individual clients, guiding them through the entire vehicle purchase journey—from initial inquiry to test drive, negotiation, and final delivery. • Presented and promoted INFINITI’s premium vehicle lineup in the showroom, highlighting features, benefits, and competitive advantages. • Maintained relationships with high-value retail clients, including VIP and repeat customers, to encourage long-term loyalty and referrals. LILA MELIANI Mobile #: +971 508152739 E-mail ID: layal.nb@gmail.com Skype ID: Lila Funny LinkedIn: linkedin.com/in/lila-meliani-569068249 • Met and exceeded monthly sales targets through effective client engagement, product knowledge, and closing techniques. • Coordinated with finance and insurance departments to facilitate smooth processing of loans, leasing, and documentation. • Ensured timely vehicle delivery by collaborating with internal teams including registration, workshop, and logistics. • Followed up on leads through CRM tools, conducted customer satisfaction calls, and provided after-sales support. • Participated in showroom events, product launches, and promotional activities to drive sales and brand visibility. Achievements: • Consistently ranked among top performers in monthly retail sales. • Recognized for delivering exceptional customer service and receiving positive client feedback.

Key Responsibilities: • Designed and implemented annual training plans across departments, including HR, customer service, and management. • Developed customized training programs (in-house and outsourced) to address organizational skill gaps and improve employee performance. • Conducted organization-wide training needs assessments to identify knowledge and capability development opportunities. • Promoted training programs internally and provided staff with relevant schedules and session details to ensure high participation rates. • Selected and coordinated appropriate training methods such as on-the-job coaching, workshops, mentoring, and e-learning. • Managed the full training cycle: content design, logistics, material preparation, trainer coordination, and feedback collection. • Evaluated training effectiveness and measured the impact on individual and team KPIs. • Maintained training calendars, course materials, and a comprehensive training database for internal use. • Liaised with internal stakeholders and subject matter experts to support content development and instructional design. • Hosted “train-the-trainer” sessions to build in-house training capabilities. • Oversaw the marketing and promotion of training services and sessions, contributing to increased engagement and program awareness. • Researched and recommended innovative training tools, techniques, and trends to enhance the learning experience.

• Supported daily administrative operations for publishing/events teams, including scheduling, communications, and coordination of logistics. • Actively contributed to sales and business development efforts for book fairs, trade shows, and literary events. • Identified new B2B and B2C client opportunities, presented proposals, and closed deals. • Handled registration, vendor management, and client onboarding for event participation. • Maintained CRM systems with lead tracking and sales pipeline updates. • Coordinated with marketing teams to create promotional materials and outreach campaigns. • Managed customer relationships and ensured post-event follow-ups and feedback collection.

Key Responsibilities: • Provided remote sales consultations to French-based clients interested in photovoltaic (solar) panel systems. • Explained technical and financial benefits of solar energy, including ROI, government incentives, and installation process. • Managed outbound call campaigns targeting residential and commercial prospects in France. • Successfully closed sales deals and consistently achieved or surpassed monthly KPIs. • Built strong client relationships through clear, professional communication in French. • Maintained accurate records of leads, calls, and sales in CRM software, ensuring efficient follow-up and reporting. • Collaborated with French partners and logistics teams to ensure timely installation and customer satisfaction.

Key Responsibilities: • Conducted large-scale field data collection across multiple provinces, gathering statistical information on demographics, employment, and living conditions. • Demonstrated strong regional mobility by working in diverse environments, adapting to local contexts while maintaining professionalism and consistency. • Ensured high standards of data accuracy and integrity by following strict quality control and verification protocols. • Engaged with individuals and households through structured interviews, applying strong public engagement and interpersonal communication skills. • Processed and submitted field data to the central office, contributing to national surveys and reports used by government decision-makers. • Maintained confidentiality and ethical standards in handling sensitive personal and economic data. • Worked independently and within team-based settings to meet project deadlines and high response rate targets.