Kiran Sooryanarayanan

Growth Path: Team Lead - Investment Reconciliation - Operations and Corporate Services: Aug 2023 - Jan 2025 Accounting Officer - Subject Matter Expert - Reconciliation, Garnishments, and Change Initiatives: Aug 2021 - Aug 2023 Accounting Officer - Transaction Services - Retail Service Centre: Feb 2020 - Aug 2021 Audit Confirmation Officer - Service Maintenance / Cash Management - Business Service Centre: Nov 2018 - Feb 2020 Oversaw work distribution and validation for a team of 12 subject-matter experts, supporting branch and alternate delivery channels. Ensured compliance with internal policies, regulatory frameworks (AML-ATF, operational and conduct risks), and maintained rigorous control mechanisms across operations. Conducted monthly surprise audits, end-of-day reviews, and reconciliation checks to verify procedural adherence, detect workflow breakdowns, and ensure accounting accuracy. Led Business Continuity Planning (BCP) efforts, supporting system/process rollouts and ensuring uninterrupted operations during disruptions, including the pandemic. Collaborated with managers, executives, global operations units, and external vendors to resolve issues, reduce costs, and align initiatives with business objectives. Triaged and prioritized escalations, ensuring timely disposition recording and robust performance tracking. Delivered comprehensive operational support (ABM, digital transits, fulfillment) to all domestic branches and select non-branch transits. Promoted a culture of operational excellence by aligning team efforts with evolving business priorities and service level expectations. Drove continuous employee development by coaching and training 12+ team members and 20+ business partners; regularly updated manuals and job aids. Spearheaded training initiatives on fraud detection and transaction monitoring, enhancing branch staff awareness and operational security. Analyzed statements for fraud indicators and collaborated with branches to investigate suspicious activity and close related cases. Streamlined fraud and non-fraud account closures using Process Navigator and Digital Courier, reducing turnaround time. Managed account re-domiciling, overdraft maintenance, and transaction adjustments to ensure seamless banking operations. Reconciled and adjusted customer and GL asset/liability accounts—including investment, clearing, unpaid, accrual, and contra entries—as well as mutual fund and centralized Fund-serve accounts. Led automation initiatives in reconciliation processes, improving financial reporting accuracy and reducing manual intervention. Prepared and reviewed reconciliation accounting entries and resolved exceptions swiftly. Reviewed unpostable transactions across branches, private banking, and BSC transits to ensure transaction accuracy. Enhanced forecasting capabilities by analyzing inbound work volumes and complexities to optimize resource planning. Contributed to seven new product launches and five system enhancements, driving efficiency and operational innovation. Identified process deficiencies and recommended improvements, driving automation and increasing operational efficiency. Used Power BI to compile, update, and present data to support data-driven managerial decision-making. Maintained strong partnerships with domestic branches, internal teams, and external vendors to ensure service excellence. Ensured timely resolution of customer and branch complaints within defined SLAs. Communicated with client groups and business partners to align on new initiatives, corporate goals, and service strategies. Processed and fulfilled audit confirmation requests for corporations, trusts, regulators, and auditors, ensuring accuracy and timeliness. Handled service maintenance fee processing and ensured documentation integrity for loan accounts and associated charges.