KAVYA SHANKAR

● Experienced in understanding the client needs and crafting tailored solutions that align with their business goals. ● Engages in detailed product demonstrations, create compelling presentations, and collaborate closely with internal teams to effectively communicate the value proposition ● Developed comprehensive business cases and cost-benefit analyses to support project proposals and funding requests. ● Additionally, specialized in providing technical expertise during the sales process, addressing client inquiries and ensuring solutions meet both functional and technical requirements. ● Prepared and delivered presentations to executive leadership to communicate project status, risks, and recommendations for mitigation. ● Conducted user acceptance testing (UAT) and facilitated feedback sessions to validate system functionality and user satisfaction. ● Specialized in preparing comprehensive technical and commercial proposals. ● Working with customers and engineering teams to determine equipment needs and system requirements. ● Cultivated and maintained strong relationships with stake holders to ensure a positive customer experience. ● Collaborated with cross-functional teams to deliver successful product implementations. ● Tracked sales data for analysis and forecasting. ● Involved in Negotiation of the commercials that is efficient for the company and the customer.

● Accountable for Requirement Analysis, Business Planning, Report generation, Data billing, Data analysis and server troubleshooting. ● Performed systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to design of technical solutions for customer environments. ● Ensures invoices are generated from usage to pricing data: Batch jobs monitoring & troubleshooting, remote metering installations, maintenance of capacity alerts, reporting etc. ● Analyzing defects and coordinating with developers and IT to provide solutions. ● Engaged in improvement of business direction by prioritizing customers and implementing changes based on collected feedback resulting in around 10% of business. ● Analyzed market trends and competitor activities to provide actionable insights to senior management for strategic decision-making. ● Accountable for installation and support of Flex metering software to enable DC FC metering service using Cloud Services. ● Documented the findings and requirements in the form of business requirements documents (BRDs) or user stories.

● Experience in handling business operations for monitoring software tool that involved installation, server setup, troubleshooting issues with respect to alerts & network security. ● Worked with ASMs in providing technical support for stakeholders. ● Provided technical support for troubleshooting analytics and reporting issues. ● Optimized data access and storage to improve performance of analytics systems by 10% of ROI. ● Excelled at implementation of web services in IRS software. ● Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features. ● Managed with over 30 calls per day with respect to business requirements.

Implemented enterprise-level software solutions for Fortune 500 clients, specializing in ERP systems integration and business process automation. ● Conducted comprehensive technical assessments and audits to identify gaps and recommend improvements in IT infrastructure and applications. ● Developed and maintained strong relationships with key stakeholders, to understand business needs and deliver value-added solutions. ● Managed project lifecycles from inception to delivery, ensuring on-time and within-budget completion of deliverables. ● Provided post-implementation support and ongoing technical guidance to clients. ● Led multiple successful implementations of HPE solutions, including hybrid cloud, data center transformation, and IT infrastructure optimization projects ● Provided pre-sales support, solution presentations, demonstrations, and techno commercial proposals leading to increased sales revenue.

● Manual & Automation Testing. ● Implemented automated testing frameworks (JUnit, Selenium) to improve code quality and reduce bugs by 25%. ● Participated in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to foster collaboration and transparency. ● Optimized SQL queries and database schema design for performance-critical applications, achieving 40% faster data retrieval. ● Performed E-Commerce platform imbibing Hotel bookings, Bill Payments, Insurance Payments, Flight-Train-Bus-Cab. ● Proficient in Javascript, ● Efficiently experienced in Jira for Debugging. ● Managed to work with product enhancement using Software Development life cycle (SDLC). ● Resolved complex technical issues and provided timely support to customers and internal stakeholders. ● Performed UAT in co-ordination with users and assisted in their queries and resolutions.