Kamal Eldeen Haroun
About Candidate
Results-driven professional with 5+ years of experience in sales support, customer service, and operations across the UAE. Proven ability to manage full-cycle client engagement, resolve complex service issues, and contribute to business growth. Fluent in Arabic and English with strong communication, digital tools knowledge, and a passion for innovation and technology-enabled client solutions.
Education
Experiences
Managed 100+ daily inquiries via phone, email, and in-person; maintained a 98% resolution rate. •Conducted training for new hires, improving onboarding efficiency by 95%. •Collaborated with logistics and operations to streamline order processes and reduce delivery times by 65%. •Resolved escalations professionally, boosting customer satisfaction and loyalty. •Drove upselling efforts by recommending tailored services.
Handled high-volume customer inquiries across multiple channels with compliance to banking policies. • Processed transactions, resolved complaints, and provided insights for product development. • Contributed to cross-selling efforts, enhancing customer engagement.
Supervised a 15-member team; reduced delivery errors and complaints by 85%. •Managed documentation, delivery schedules, and implemented document control systems. •Expanded operational network to 2 new cities, increasing market share and revenue
Skills
Digital Sales Tools (Microsoft Dynamics, Salesforce)
Cross-Selling & Upselling Techniques
Customer Relationship
Bilingual: Arabic & English
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