JITHU SASIDHARAN

Coordinated 8-month certification programs with 200+ enrolled learners. Developed term-wise academic calendars and ensured session delivery aligned with curriculum goals. Served as single point of contact (SPOC) for learner support, maintaining a 98% satisfaction score. Coordinated with faculty and industry mentors to deliver 35+ live Virtual instructor-led training (VILT) per month, achieving an average session feedback score of 4.7/5 Streamlined program operations, reducing learner query resolution time by 30% through improved communication workflows. Collaborated with mentors and academic teams to curate assessments and real-world projects. Introduced session infrastructure SOPs, improving operational readiness by 25%.

Managed and delivered Executive MBA and certification programs for over 500 learners across multiple cohorts. Scheduled and hosted 100+ live faculty-led sessions, ensuring 95% session completion and <2% technical issues. Implemented progress tracking mechanisms, improving learner retention by 18% quarter-over-quarter. Liaised with university partners for admission and exam workflows, Provided student placement support, contributing to a 20% increase in placement conversions. Facilitated real-time feedback collection and collaborated with the Academic team for continuous course improvement. Acted as the primary point of contact for learners, achieving a 95% learner satisfaction rate through proactive issue management and engagement. reducing processing time by 30%.

Monitored process efficiencies and recommended workflow optimizations, improving operational accuracy by 20%. Managed client escalations and led work allocation for a team of 15 analysts, ensuring daily SLA adherence.