JISSA MARIA V THARAYIL

Directed high-impact IT and automation projects for global clients including Unilever, Jaguar Land Rover, DHL, and Philip Morris, ensuring strict adherence to scope, timelines, and budgets. Global award winner at IBM for delivering complex automation solutions with exceptional quality and efficiency. Engaged with 100+ enterprise accounts to identify and drive Generative AI and automation opportunities, significantly contributing to digital transformation initiatives. Managed end-to-end project governance, including KPI reporting, milestone billing, budgeting, and stakeholder communications, driving transparency and accountability. Led multiple concurrent projects by prioritizing tasks based on urgency, resource availability, and alignment with strategic business goals. Championed Agile project delivery, conducting requirement workshops, sprint planning, and change management to enhance project adaptability and speed. Established robust risk and quality management practices, including regular audits and mitigation plans to ensure project success and client satisfaction (NPS: 10/10). Collaborated with C-level stakeholders and cross-functional teams, aligning project outcomes with broader organizational strategies. Mentored and upskilled teams, fostering a culture of innovation, continuous improvement, and high-performance delivery. Identified upselling opportunities through client engagement and supported sales teams with feasibility analysis, effort estimation, and proposal development.

Led RPA development and implementation for Tata AIG, delivering custom automation solutions that significantly enhanced process efficiency and accuracy. Reduced manual reporting time from 4 hours to 10 minutes, streamlining operations and freeing up valuable employee bandwidth. Built strong stakeholder relationships through effective communication and tailored solution delivery, ensuring alignment with business objectives. Managed a cross-functional team, promoting collaboration through regular coordination meetings and fostering an innovative, inclusive work environment.

Ensured end-to-end QA/QC compliance with ISO standards and internal quality frameworks across all project phases. Defined and enforced quality gates, tracking key metrics such as SLA adherence and defect rates to maintain delivery excellence. Embedded quality planning into risk management, contributing to defect-free UAT and high client satisfaction. Boosted automation test coverage from 40% to 80%, significantly reducing manual testing efforts and enhancing efficiency.