JILI JOBIN
About Candidate
Results-driven IT professional with expertise in cybersecurity principles, process automation, and customer-focused solutions. Skilled in threat assessment, network security fundamentals, and programming languages (Java, C#, Python) with a proven track record of reducing technical errors, optimizing workflows, and enhancing data reliability. Seeking to transition into cybersecurity or advanced IT roles where I can contribute to proactive security measures and risk mitigation.
Education
Experiences
• • • • Led automation and optimization of software solutions at customer sites, reducing technical errors by 15% and increasing efficiency by 10%. Served as the key technical contact for high-value customers, troubleshooting automation tools and providing customized solutions resulting in a 25% improvement in customer satisfaction. Managed and led cross-functional projects, driving successful implementation of new automation systems and generating analytical reports that cut operational costs by 20%. Delivered comprehensive training sessions on FedEx tools for both internal teams and external clients, boosting knowledge retention and reducing onboarding time by 30%.
• Managed high-profile accounts, resolving technical and service-related issues, resulting in a 98% customer Retention rate. • • Provided expert technical support for FedEx digital solutions, including troubleshooting software issues and implementing automation processes that increased efficiency by 15%. Trained and mentored new hires, ensuring consistent performance and promoting a customer-first mindset across the team.
• • Designed and developed customer-facing websites using HTML, CSS, and JavaScript, improving site usability and engagement by 20%. Collaborated with cross-disciplinary teams to meet project deadlines, while implementing user-friendly interfaces that enhanced customer experience.
Skills
Java
Programming
SQL
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