James Wahome

• Identified and pursued new business opportunities, building relationships with potential clients and partners. • Streamlined communications internally and externally, improving overall workflow processes by 17% • Negotiated and closed key deals with top-tier clients, resulting in a 25% increase in profits.

• Developed and maintained strong relationships with customers, resulting in a 30% increase in customer retention • Implemented customer service policies that improved customer satisfaction. • Identified and resolved customer service issues and complaints, resulting in an 35% decrease in customer complaints

• Provided remote support to users in different locations, resulting in reduction in service costs. • Documented customer support processes and procedures, resulting in reduction in customer support errors. • Identified and resolved technical issues in a timely and efficient manner, resulting in a 20% reduction in customer support requests Credit Control Assistant • Verified and reconciled payments against invoices, resolving discrepancies. • Generated reports on overdue payments and collection activities. • Engaged with customers to recover outstanding debts while fostering positive relationships, resulting in a 20% improvement in debt recovery rates. Call Center Representative • Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 25% increase in customer satisfaction ratings. • Created a database of customer records that improved customer relations and increased customer satisfaction by 35% • Used customer relationship management (CRM) systems to accurately track and manage customer data.