HESTON DSILVA

Managed and executed enterprise-scale IT projects with budgets exceeding $10M, ensuring seamless delivery within scope, schedule, and cost by applying PMP methodologies. • Spearheaded automation of infrastructure decommissioning and application retirement processes, significantly reducing manual tasks and enhancing CMDB accuracy. • Ensured project compliance with internal governance frameworks, maintaining >95% audit readiness and minimizing risk exposure. • Utilized Azure DevOps to define and manage features, epics, user stories, and sprint tasks; increased team efficiency by 50% through optimized workflows. • Collaborated with cross-functional leadership and portfolio teams to forecast resource needs, track budget utilization via Clarity (CA PPM), and deliver strategic updates to stakeholders.

Directed full lifecycle management of hybrid IT infrastructure (on-premises and cloud), leading a 16-member team aligned with organizational KPIs and project goals. • Deployed enterprise-wide IT solutions, conducted POCs, UATs, and ORTs, with a strong focus on automation to reduce manual intervention and optimize resource utilization. • Streamlined ITSM processes and workflows, resulting in >98% SLA achievement and substantial improvements in operational performance. • Strengthened the organization's security posture by implementing ISO 27001-based policies, reducing risks from 80% to 35% and improving incident resolution times. • Conducted security training initiatives that led to an 82% reduction in social engineering attacks; managed IT procurement automation, accelerating turnaround by 75%.

Led a cybersecurity team of 5, safeguarding IT assets and ensuring end-to-end compliance with ISO 27001 and NIST standards. • Formulated and implemented security policies and procedures, reducing organizational vulnerabilities and enhancing threat response. • Oversaw internal and external IT security audits, delivering 100% compliance with regulatory and client-specific frameworks. • Planned and tested DR and backup strategies, achieving 99.9% uptime for mission-critical systems. • Reduced operating expenses (OPEX) by 25% through effective vendor negotiations and security tool optimization.

Managed IT operations and service delivery for the client organization, leading a team of 6 technicians and maintaining a CSAT score of 98.5%. • Deployed AI-driven tools, workplace digitization tech, and interactive solutions to boost employee productivity and collaboration. • Conducted end-to-end testing, customization, and optimization of CRM (MS Dynamics 365), ERP, HRMS, and mobile apps to align with evolving business needs. • Oversaw IT asset management and licensing processes, ensuring budget control and regulatory compliance. • Played a pivotal role in data center migration by planning, executing, and validating infrastructure transitions with minimal downtime.

• Directed a team of 50+ engineers to migrate 14,000+ systems to Windows 10, achieving project completion 50% ahead of schedule with minimal user disruption. • Led operational readiness for the merger between National Bank of Abu Dhabi and First Gulf Bank, managing 120+ engineers across regions during ORT exercises. • Executed domain and mailbox migrations (including MS Exchange), performed AD integrations, and ensured smooth transition of user profiles and systems. • Delivered expert guidance on installation, configuration, and troubleshooting of 15+ enterprise applications including Temenos T24, Finacle, Murex, Bloomberg, and SWIFT. • Managed Windows Server 2016, Vmware virtual infrastructure (vSphere, Horizon View), endpoint security (Trend Micro, CrowdStrike), and messaging environments (Exchange 2013, SharePoint 2013).