HEENA

Analyzed potential risks associated with new products or services prior to implementation ● Generated monthly statements for clients outlining their current account balance, transaction history, and interest earned ● Created connections and developed rapport with customers to provide personalized service ● Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success. ● Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively. ● Taught employees how to best serve customers and enforced standards to build brand loyalty. ● Met financial goals with organised strategies focused on proper management of expenses and income. ● Listened to team members' feedback and proactively addressed concerns.

● ● Trained new staff members on banking systems and processes Developed strong working relationships with customers, ensuring their needs were met promptly and accurately ● Reduced bank losses with strict adherence to all risk management policies.