Hashini Nimesha

Managed phone calls and correspondence (emails, letters, packages) efficiently. • Coordinated and issued access passes for maritime projects, including Dry Docks, Sharjah Port, Port Khalid, and Dubai Maritime City. • Handled agendas, travel arrangements, and appointments for company personnel. • Maintained accurate company records, ensuring compliance with regulations and policies. • Directed and motivated a team of 220 employees, optimizing productivity. • Coordinated office activities to ensure operational efficiency and adherence to policies. • Managed office supplies and procurement. • Led recruitment, hiring, and training efforts to enhance workforce performance. • Conducted exit interviews to improve employee retention. • Handle vehicle mulkiya renewals, branch license renewals, and necessary approvals and certifications. • Manage office supplies, equipment, and inventory to ensure smooth operations.

• Welcomed guests with a warm and professional approach. • Managed check-in and check-out procedures, ensuring seamless guest experiences. • Handled reservations and assisted guests with inquiries and special requests. • Maintained cleanliness and organization of the hotel lobby and forecourt. • Assisted guests with luggage handling and room orientation. • Addressed guest complaints promptly and professionally. • Liaised with the Sales department for group bookings and special requirements.

Answered and transferred customer calls to appropriate departments. • Managed paging system notifications for incoming calls. • Took messages and ensured timely delivery to concerned departments.