HARIHARAN KJ

Customer Interaction and Issue Resolution: Managed customer inquiries and complaints professionally through phone, email, and in person, ensuring prompt and accurate resolutions. • Product Knowledge and Solutions: Identified customer needs, provided detailed information about products/services, and suggested tailored solutions to enhance customer satisfaction. • Database Management and Follow-ups: Maintained and updated customer records while conducting follow-ups to ensure issues were resolved and clients remained satisfied. • Feedback and Insights: Tracked complaints, provided actionable feedback to management, and contributed to improving services and processes. • Proactive Support and Upselling: Suggested new products and services to meet customer needs, fostering trust and long-term relationships while driving additional revenue opportunities. BRANCH DEVELOPING OFFICER CINQUE CONSULTANCY

• Identify Potential Cities: Research and shortlist cities in India with promising market potential for the company's products or services. • Cost Estimation: Estimate the costs involved in setting up and operating a branch in each proposed city, including real estate, staffing, utilities, and compliance costs. • Location Selection: Based on the feasibility and profitability reports, select the most promising cities for branch development. • Legal and Regulatory Compliance: Ensure compliance with all local, state, and national regulations, including business registration, tax registration, and obtaining necessary licenses and permits. • Branch Launch: Plan and execute a launch event or campaign to introduce the new branch to the local market.

Clarify Issues: Ask probing questions to clarify the details of the customer's issue or concern. • Communicate Solutions: Clearly explain the proposed solution to the customer, ensuring they understand the steps involved. • Identify Needs: Use information gathered during the conversation to identify the customer's needs and preferences. • Build Rapport: Establish a friendly and professional rapport with the customer to foster trust and a positive connection. Review Interactions: Regularly review customer interactions to identify areas for improvement in handling concerns and resolving issues.