ETHAN MORAIS
About Candidate
An efficient F&B professional with 5 years of experience in high-end dining establishments and with a history of outstanding customer service and guest service skills. Punctual, versatile, and with a solid grasp of restaurant ordering software and cashier management. Dedicated to exceeding customers’ expectations by suggesting appropriate menu options and taking special orders that meet their dietary needs. Committed to bringing success to the team while remaining courteous and professional.
Education
-
-
Experiences
▪ Warmly welcomed guests escorting them to their seats, providing menus and communicating specials. ▪ Retained knowledge of current menu selections for accurate, reliable customer guidance. ▪ Upsold, cross-sold and recommended additional items to customers to grow restaurant sales. ▪ Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts. ▪ Anticipated and addressed guests' service needs. ▪ Resolved customer complaints promptly, escalating larger operational concerns to management. ▪ Adhered to quality expectations and standards. ▪ Manage table assignments, ensuring efficient service and minimizing wait times. ▪ Take orders accurately and efficiently, ensuring guests' needs are met. ▪ Handle cash and credit transactions accurately and efficiently. ▪ Develop and maintain relationships
▪ Inspected tables before guest arrival, maintaining establishment high-quality standards. ▪ Greeted guests upon arrival, offering menus and providing. ▪ recommendations to enhance dining experience. ▪ Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner. ▪ Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
▪ Greeted new customers and offered immediate seating assistance. ▪ Suggested menu items and related beverages matching guest preferences. ▪ Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety. Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts. ▪ Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
-
-
Skills
Organizational Skills
Leadership skill
Good Interpersonal & Decision- making skills
Good Communications Skills
Related Candidates
