ESTHER MARIAM THOMAS
About Candidate
Results-driven Biomedical Engineer with 3+ years of experience in technical product training and
sales support for medical devices across MENA region. Skilled in CRM 365, quotation
management, and product configuration. Delivered webinars, online meetings, and travelled for
customer training. Strong technical skills combined with hands-on experience in critical care
equipment, testing, and customer interfacing. Adept in MS Office with strong Excel skills and a
basic understanding of Python.
Education
Experiences
• Generated 100+ quotations, proposals, and contracts, accelerating the sales cycle • Used CRM 365 to track and manage sales funnels and opportunities • Prepared detailed technical & commercial offers customized to client specifications • Facilitated cross-department coordination (finance, sales) for bank guarantees • Maintained a 95%+ customer satisfaction rate through timely issue resolution and follow-ups
• Delivered 30+ product demos and presentations to clients and partners • Conducted webinars and remote training sessions for over 50 end-users and stakeholders • Provided technical onboarding and post-sale support, improving adoption by 30% • Acted as a key liaison for channel partner communication and product guidance
• Contributed to 'Chitra Burst Tester' project following ASTM F1140/F2054 standards using • Python & Raspberry Pi • Refurbished test system interfaces with LabVIEW, improving testing efficiency • Utilized Leica DVM6 for quality assessment of stent braiding patterns • Gained hands-on experience with ultrasonic cleaning techniques for medical fabrics
• Managed preventive and breakdown maintenance of 50+ biomedical devices • Implemented asset tracking and supported capital expenditure documentation • Trained nursing and support staff on device handling and safety protocols
Skills
CRM Software (Dynamics 365)
Python Microsoft Power
Point Sales operations & Quotation Management
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