Eslam Mobarak

● Play a pivotal role in driving data-driven decision-making processes across the organization. ● Collaborate with various departments to gather, analyze, and interpret complex data. ●Provide actionable insights that support strategic business initiatives. ● Utilize expertise in SQL, Power BI, and Tableau to develop robust analytical solutions. ●Create and manage interactive dashboards and reports to present data insights effectively. ●Ensure data integrity and accuracy through SQL for data extraction, manipulation, and analysis. ● Evaluate existing business processes and implement optimization strategies for efficiency. ●Support strategic planning and decision-making with data-driven insights. ● Communicate findings and recommendations to technical and non-technical stakeholders. ● Lead and participate in data-related projects to align with business objectives. ● Manage project timelines, deliverables, and stakeholder expectations effectively. ●Implement and maintain data governance standards and best practices.

● Created an inclusive work environment that embraced diversity while maintaining professionalism at all times. ● Upgraded call center technology systems to improve overall efficiency, call routing capabilities, and quality assurance measures. ● Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly. ● Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies. ● Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.

● Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team. ● Conducted ongoing analysis of call center metrics to identify areas for improvement and implement necessary changes. ● Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement. ● Mentored new hires, providing guidance to ensure their successful integration into the team. ●Achieved high levels of customer satisfaction with timely problem resolution and effective communication. ● Led by example through consistently maintaining excellent performance standards. ●Leveraged data-driven insights to identify patterns in customer inquiries, enabling proactive process improvements.

● Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale. ● Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team. ● Conducted ongoing analysis of call center metrics to identify areas for improvement and implement necessary changes. ● Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction. ● Promoted open communication channels among team members for better alignment on goals and objectives. ● Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment. ● Streamlined team processes for increased efficiency and productivity. ● Collaborated with management to develop strategies aimed at improving overall team performance.

● Enhanced production efficiency by implementing standardized inspection processes and procedures. ● Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process. ● Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues. ● Aided in the development of comprehensive quality control training materials, leading to improved inspector competency and effectiveness. ● Improved product quality by conducting thorough inspections and identifying defects in a timely manner. ● Reduced product rejection rates by collaborating with production teams to address quality issues proactively.